No small print and no jargon. If you want to know what happens when you run out, whether we would ever delete something you saved, or what we do if we change a plan after you have signed up, it is all here.
Whatever plan you are on and whatever limit you have hit, you can always read what you saved, and we never delete it to make room.
Korium has two numbers. Room is how many memories your plan holds in total. Saves a month is how many new ones you can add in a month. Hitting either pauses new saves and nothing else.
Nothing breaks and nothing disappears. You cannot add new memories until the month rolls over, or until you move up a plan.
We tell you before it happens, not after. Once you pass 80% we say so on every save, with the real numbers, so you know exactly where you stand rather than guessing.
On the paid plans you can also turn on overage, which lets you keep going past the monthly number for a fee. It is off unless you switch it on. See the paying section below.
Same idea. New saves pause, everything you already have stays exactly where it is, and looking things up carries on as normal.
Room is different from the monthly number in one important way: it does not reset. It counts every memory you have ever saved, so it only ever goes up. When you reach it you either buy more room or move up a plan.
Yes. Always. Searching and reading never stop, on any plan, for any reason. Running out only pauses new saves.
This is not a promise we make loosely. The part of the system that pauses saving is not connected to the part that looks things up, so reading cannot be switched off by accident.
Yes. You can keep tidying what you already have. Linking two memories together, correcting a label, marking something as no longer true: all of that keeps working while saving is paused, because none of it adds anything new.
Yes, at 80% of either limit. If you are working through an assistant, the warning comes back with the save itself, so your assistant can tell you rather than you having to go and look.
It names the number that is closest and gives you the real figures, something like "123 of 150 saves this month", not a vague nudge.
This is the part most people get wrong on first read, so it is worth being blunt about it.
No. Marking something out of date means it stopped being true. It does not mean it stopped existing, and we still hold it for you.
We thought hard about this one. If saying "this is no longer true" gave you room back, you would have a reason to mark things untrue that are still perfectly true, just to make space. That would quietly wreck the thing you are paying us for. A memory you have edited for storage reasons is not a memory you can trust.
So room counts everything we hold, and marking something out of date is only ever about what is true. It never costs you anything and it never buys you anything.
Every memory you have ever saved, whether it is still current or has been superseded. If we are holding it, it counts. That is the whole rule.
We like this rule because it is the same as our actual cost. We are not charging you for something we are not doing.
No. Saves a month resets on your billing date. Room is for the life of the account and only goes up.
One way to think about it: the monthly number sets your pace, and room sets how long you can keep that pace before you need a bigger plan.
Seeding counts toward your room, because those memories are real and we store them. It does not count against your saves for the month, because it is a one-off setup step rather than everyday use. It would be a poor first week if setting up left you unable to save anything by hand for thirty days.
We check before we start, and if the whole thing will not fit we tell you up front and do not begin. We will not seed half a memory. You would have no way of knowing which half you got, and that is worse than not starting.
No. Never. Not on any plan, including the free one.
If you hit a limit we stop taking new things. We do not quietly throw away old things to make space. A memory you cannot trust is not a memory, and that is the one thing we will not do.
No, and that is deliberate. Memories get superseded, corrected and combined, but they are not removed one at a time.
The reason is the same reason you would not want a colleague deleting their own work on the way out of a company. What is in Korium is a record, and a record you can pick holes in is not a record. Superseding tells you what changed and when. Deleting just leaves a gap nobody can see.
This is a decision, not a technical limit, and it is one we would revisit if enough people made a good case for it.
Yes. Deleting is all or nothing: the whole account and everything in it, actually removed, not hidden or archived somewhere.
That is the only delete there is, and it works the same way on every plan.
Yes, on every plan including free. You can export everything you have put in. It is your material and you can take it with you.
Your memories stay. Every one of them. You can read and search all of it exactly as before.
But be clear about the trade: if you have more than the free plan holds, you will not be able to add anything new, and because nothing gets deleted there is no way to get back under the limit. You would be reading only until you come back to a paid plan. We would rather say that plainly than have you find out afterwards.
We will get some of these numbers wrong and have to change them. Here is what that means for you if you have already signed up.
Nothing happens to you. You keep the limits you signed up with, for as long as you stay on that plan. A lower number only applies to people who join after the change.
You bought what was on the page the day you bought it. Quietly taking some of it back later is not something we are willing to do, so we built it so we cannot.
You get it, automatically, at no extra cost. You do not have to ask and there is nothing to click.
It works in one direction on purpose: whichever is better for you, the one you signed up with or the current one, is the one you get.
A change to your room takes effect straight away, since there is no month to wait for.
A change to your saves a month takes effect on your next billing date. If you were told you had a number this month, you have that number this month.
You can buy more, as a monthly add-on. We price it monthly rather than as a one-off because storing your memories costs us every month, and charging once for something that recurs is not honest arithmetic.
If buying room stops being the cheaper answer, we tell you. You should not find out a year later that a bigger plan would have cost you less.
Off unless you turn it on. You will never get a bill you did not ask for.
Overage lets you keep saving past your monthly number instead of stopping. You switch it on and you set your own ceiling, so you decide the most it can ever cost you in a month.
We also let you go a little over before charging anything, so nudging past your limit by a handful of saves does not produce a charge.
Overage applies to saves a month only. It cannot buy you room, because room is a permanent cost and a one-off payment is the wrong shape for it.
No. It carries over to the next month.
We always use your monthly allowance first, and only touch what you have already paid for once that runs out. So carried credit sits there until you actually need it.
Your account goes read-only for a while. You can read and search everything, you just cannot add. Nothing is deleted while this is going on.
Sort the payment out and everything switches back on straight away.
On the paid plans, Korium reads what you have saved and does work you did not ask for. It notices when two memories are about the same thing, spots when something you saved last month contradicts something you saved today, and writes short summaries that pull several memories together.
That is the part that makes it feel like a memory rather than a filing cabinet. It also costs real money to run every time it happens, which is why it is not on the free plan.
On free, Korium only ever stores what you put in. Nothing appears that you did not write.
Because saving is the expensive part. Every memory has to be read, understood, indexed and kept for good. Searching is comparatively cheap, and it is the whole point of having saved anything in the first place.
One shared one. That is the entire point. Something a colleague saved on Tuesday is there when you look for it on Thursday, and their assistant and yours are working from the same material.
If five people each want a private memory, five Pro accounts is the cheaper answer and we will tell you so.
That is fine and completely normal. The allowance is shared across the whole group, not divided into equal portions per person.
So a team where one person does the heavy lifting and four others mostly read is a team using the product properly, not one that gets penalised for it.
Add a person and your bill changes for the part of the month they are there. Remove them and it changes back.
The two limits behave differently, and in your favour. Your saves a month go up and down with your headcount, because that is what you are paying for month to month. Your room goes up when you add people and stays there when you remove them. If you once had ten people, you keep ten people's worth of room at five. The memories are already stored, and shrinking a team should not push you over a limit.
When someone leaves, their memories stay in the shared memory, because they are the team's work.
No. On Teams the memory belongs to the organisation rather than to whoever typed it, and deleting is all or nothing at the account level.
In legal terms your organisation is the controller of that material and we process it on your instructions, so a request from an individual is one your organisation answers about its own records. What we can act on is an instruction to delete the account.
We would rather you knew that before signing than discovered it during a request.
Yes. Every memory carries the name of whoever saved it.
Saving is instant on every plan. It comes back in about a thousandth of a second.
Some of the work happens quietly in the background afterwards, mostly getting a memory ready to be found by search. When lots of people are busy at once that background step can wait a little, and a memory might take a minute or two longer than usual to become searchable.
Nothing is lost when that happens, it queues and catches up on its own. And it can already be found by its words in the meantime, so in practice you rarely notice.
No. Same speed, same system. Three things differ: how much you can put in, whether Korium does its own thinking, and whether you can pay to go past your monthly number. None of them is how well it runs.
Only in your favour. We keep a running count rather than recounting your whole memory on every save, because recounting would slow saving down for everyone to enforce a limit most people are nowhere near.
The practical effect is that a few saves can land past a limit before it catches up, and how many depends on how many of your agents are saving at that moment. We would rather that than a slower product, and it never goes the other way: you are never stopped early.
Whatever plan you are on, whatever limit you have hit, whatever has happened with your payment. That is the promise the rest of this page is built around, and it is the one we will not trade away for anything.
See whether it earns a place in how you work before you pay us anything.
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